100% Satisfaction Guaranteed
Not only does Choice Pet do what we do “for the love of pets”, but we do it for the love of our customers too!
If for any reason you are not as content with your order as a puppy getting a belly rub, we’ll gladly accept your return within 30 days of the sale date. We’ll give you a full refund and even pay for return shipping*. We just ask for the product to be unused, in the same condition as you received it and in the original box or packaging.
If you wish to make a return, please call our customer service team at 203-788-5454. We’ll provide you with a Return Merchandise Authorization number and complete instructions for returning your product.
All refunds will be credited back to the original form of payment within 3-5 business days of receipt by our fulfillment center.
Choicepet.com does not take ownership of returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, Choicepet.com does not take ownership of the refunded item.
*Shipping costs will not be paid by Choice Pet when returning an item for general dissatisfaction of purchaser regret.
Risk of Loss
All items purchased from Choicepet.com are made pursuant to a shipment contract. This means that the risk of loss and title for such purchased items pass to you upon our delivery to the shipping carrier.